16 March 2012

Back at it

My good friends GM and CK will probably be happy that I'm back in school again.  I'm less than 40 credits away from finishing my bachelor's degree.  In the program that I am doing, all classes are completely online, and you take 2 classes every eight weeks.  Plus, the GI Bill (Post 9/11) is paying for everything.

Class started on the 14th, and my books arrived on the 15th.  It wasn't easy.  Our driveway is iced up, and I was concerned that the UPS driver would get stuck.  So last week, I did the UPS live chat, and told them of the issue.  They said that I should contact them again the day of delivery, as they couldn't get in touch with the driver, or leave a message until that day.  So yesterday morning, when I woke up, I went back on UPS chat.  The first step is to give your name, email address, and the topic of discussion.  Here's the chat log:


*        Initial Question: Contacting driver prior to delivery
*      Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: Hi, this is Alejandro L.. I'll be happy to assist you.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: Just a moment while I look into that for you.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_enduser_message.png Erin: Hi, I am expecting a package to be delivered today.  We live on a mountain, and our 500 foot long driveway is covered in ice.  I'd like it if the driver could call when he is on his way, so I could meet him on the road.  This way he won't get stuck on the driveway.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: My system is showing that the package is out for delivery today 03/15/2012 will be deliver today by the end of the day, Unfortunately, we cannot provide an approximate delivery time for your shipment. We usually deliver to residences by 7:00 p.m. Commercial addresses are delivered within posted business hours.
Unfortunately, our delivery drivers are unable to contact receivers or other parties prior to a delivery attempt. Due to day-to-day variations in package volume, driver delivery routes, driver pickup routes, and your location on these routes; UPS is unable to provide or schedule a specific delivery time.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_enduser_message.png Erin: I don't need to know a delivery time.  I asked this same question last week, and I was told to contact the company on the day of delivery, and they would get a message to the driver.  Again, I don't need to know WHEN it will be delivered at all.  I just need a message to get to the driver so your delivery trucks don't get stuck in my driveway.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: Ok give me one moment please.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: I need to forward your information to the local package center for resolution. Please provide me with the following information:  * Your last name * The best telephone number to reach you
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_enduser_message.png Erin: <provides that information>
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: Thanks.  It will take me just a few minutes to put this through.  I will be right with you.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_enduser_message.png Erin: ok
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: Thank you.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: I have forwarded your concern to the appropriate package center for further assistance. You can expect a call by the end of the business day on **DATE**.  Do you have any other questions?
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_enduser_message.png Erin: Does that mean they will call before the package is delivered?  your message says "DATE"
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: I apologize for this you will be getting this call within an hour our main facility will call you to give you different options for this delivery.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_enduser_message.png Erin: I don't need different options for delivery.  I just want to be called when the driver is on his way.  I can meet him on the road.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: In this case please expect this call within an hour to address this with our main facility.
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_enduser_message.png Erin: Thank you
Description: https://ups6.custhelp.com/euf/rightnow/optimized/1331757385/themes/ups/images/chat_agent.png Alejandro L.: Youre welcome.


Alejandro disconnected immediately.  He must have been sick of me.  I got a call from our "local" package center...in Wisconsin.  She was very confused, as the message mentioned a mountain road, and well....there are no mountains in Wisconsin.  So she put a call through to our actual Montana local package center.

30 minutes later, the driver called me, thanked me for the info, and left the packages sealed in plastic at the end of the driveway.  Was that so hard?

2 comments:

  1. BWAHAHAHAHAHAHAHAHA
    I LURVE IT.......
    YO MAMA LOVES YOU.

    ReplyDelete
  2. Stupid people! Don't you hate them?

    ReplyDelete